Return & Refund Policy

Our Commitment to Your Satisfaction

At d56collectibles.com, we are dedicated to ensuring your complete satisfaction with every purchase. This policy outlines the terms and conditions for returning products and obtaining refunds. Please read it carefully before making a purchase.

1. Return Eligibility

To be eligible for a return and refund, your item must meet the following criteria:

  • It must be in new, unused, and resalable condition, identical to how it was received.
  • It must be returned in its original manufacturer’s packaging, including all inner supports, inserts, certificates of authenticity, and accessories.
  • The return must be initiated within 30 calendar days from the date you received the shipment.
  • You must have a valid Return Merchandise Authorization (RMA) number issued by our Customer Service team.

2. Non-Returnable Items
Certain items cannot be returned under any circumstances for hygiene, safety, or custom nature reasons:

  • Items marked as “Final Sale,” “Clearance,” or “As-Is.”
  • Any product that has been opened, used, displayed, assembled, or damaged after delivery.
  • Gift cards.
  • Seasonal or holiday items purchased after a certain date (as specified on the product page).

3. Return Process (Step-by-Step)

Step 1: Request an RMA
Contact our Customer Service team via the website contact form to request a return. Please provide your order number and the reason for the return. Do not ship any items back without first obtaining an RMA number. Unauthorized returns will be refused.

Step 2: Package the Item
Securely repackage the item in its original packaging. Place that inside a sturdy shipping box with sufficient cushioning material to prevent damage in transit. Include a copy of your original packing slip or order confirmation inside the box.

Step 3: Ship the Return
Ship the package to the address we provide with your RMA instructions. We strongly recommend using a trackable and insured shipping service, as you are responsible for the item until it reaches our warehouse. Prepay all shipping charges. We are not liable for return packages lost or damaged in transit.

Step 4: Inspection & Processing
Once received, our returns department will inspect the item to ensure it meets our eligibility criteria. This process typically takes 5-7 business days after arrival.

4. Refunds

  • Timing: If your return is approved, we will initiate a refund to your original method of payment. Please allow 10-14 business days for the refund to be posted to your account after the approval notification. The timing depends on your bank or card issuer’s processing time.
  • Deductions: The refund will be for the purchase price of the returned item(s).
    • Original shipping charges are non-refundable.
    • Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item shipped).
    • A restocking fee of up to 15% may be deducted from the refund for returns not due to our error, particularly for large, heavy, or fragile items.

5. Exchanges

We do not process direct exchanges. For a different item, color, or size, we recommend:

  1. Returning the original item for a refund following the process above.
  2. Placing a new order for the desired item on our website. This is often the fastest way to receive the correct product.

6. Incorrect or Damaged Items

If you receive an incorrect, defective, or damaged item, please contact us within 48 hours of delivery. Provide your order number and clear photographs of the product and its packaging. We will provide a prepaid return label and promptly send a replacement or issue a full refund upon receipt of the damaged item.

7. Late or Missing Refunds

If you haven’t received your refund after 14 business days, first check your bank account again and contact your credit card company. If the issue persists, contact our Customer Service team with your RMA and order details.

8. Contact Us

For any questions regarding this Return & Refund Policy, or to initiate a return, please contact our Customer Service team via the contact form on our website.